Common Service Terms
Cars have a lot of parts, and that can make understanding what’s going on during a service appointment rather difficult. Fortunately, understanding several common service terms can streamline your appointment at a local dealership. Plus, you can always ask the service technician any questions you may have!
The Cabin Air Filter is a common maintenance item on all new vehicles. The filter’s job is to clean the air as it enters the cabin. Owners should consult their vehicle’s manual to determine how often the manufacturer suggests changing the cabin air filter.
A Labor Rate is what a dealership or service technician charges per hour of work on the vehicle. This charge does not include the cost for repair parts, materials, or other fees. The entirety of the labor rate is used to pay the service technician for their knowledge and expertise.
The Miscellaneous Charges item on the final invoice generally covers supplies that aren’t included elsewhere. This charge can include the cost for chemicals, disposal fees, and other shop supplies. In most cases, a certified dealership can provide an itemized list upon request.
OEM, or Original Equipment Manufacturer, refers to the parts certified dealerships order from the manufacturer. These parts are identical to those already in the vehicle. The manufacturer often backs these parts with a limited warranty that covers any defects, as well as the labor rate for replacing the part, if necessary.